Airlines/tourism

The huge challenge facing the tourism sector is exciting customers and keeping them coming back. One example from the German airlines industry shows that well-run customer-loyalty management can generate success. The program launched at the beginning of the 1990s is considered to be the largest and most successful in Europe. arvato services has operated this program from the very start, supplying full service from a single source. Today, numerous international companies in the tourism sector rely on arvato’s services. The company’s activities range from consultation, customer assistance provided by international service centers in more than 20 languages, the production and dispatch of mailings, the purchasing and sending of rewards to the provision of financial services. The heart of the operation is IT systems that provide effective, integrated management of all service components. The essence of customer-loyalty programs is absolutely perfect service for the customer.

Read the customer case studies and see how our solutions work in the real world.